Shipping policy

Thank you for shopping with us. We are committed to delivering your order with care and as quickly as possible.

Processing Time

All orders are processed within 1–3 business days. Since we work with small collections and minimal stock, processing times may vary during busy periods or new launches.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Time

Estimated delivery times:

Australia: 3–7 business days

Please note that delivery times may vary depending on your location.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping on selected orders or promotions.

Order Tracking

Once your order is dispatched, a tracking number will be sent to your email so you can follow your package.

Delays

While we do our best to ensure timely delivery, unexpected delays may occur due to postal services, customs, or high-demand periods. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at de.izaclothing@gmail.com within 7 days of receiving your order so we can assist you.